Returns & Exchanges
At Brastop, we want you to feel confident and comfortable in your new lingerie, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If the fit isn't perfect, we make it simple to send your items back for a full refund or a size exchange.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags intact, ensuring they are securely sealed to prevent damage during transit.
Post the Parcel
Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing