Frequently Asked Questions
Everything you need to know about your Brastop experience.
How do I know which bra size to order?
We recommend using our comprehensive online fitting guide which includes a step-by-step measurement tutorial to ensure you find the perfect fit across our various international brands.
What is your return policy for intimate apparel?
You can return any unworn items with original tags attached within 30 days of delivery. For hygiene reasons, please ensure that briefs are tried on over your own lingerie.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. Express options are available at checkout if you need your items sooner.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy and the security of your delivery.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay in supported regions.